We use various couriers to deliver our goods, the following information applies to goods being delivered via the APC network, however other couriers will be adopting a similar approach. We therefore ask you to be patient with regard to these amendments to the delivery process.
'The ongoing Corona Covid - 19 virus issue has meant that courriers have to look at an alternative, temporary amendment to how drivers deliver parcels. Many drivers have experienced issues with consignees not wishing to sign the hand held scanner, for fear of picking up any infection. With this in mind, these are the temporary instructions the APC Network will be adhering to, until further notice:
Deliveries to a Business Premise
For Deliveries to residential addresses
We are no doubt going to experience some delivery issues over the coming weeks, as no doubt some depots will have drivers or office staff off with the virus. This will no doubt cause issues in some deliveries being late, or us struggling to get quick answers from the affected depots. We can only ask that you understand that we are doing all we can as a Network to keep any issues to a minimum, but to also be patient with delivery expectations.
Hopefully, the virus will be contained quickly and we can get back to normal as quickly as possible. We thank you all for your understanding on this matter.'
We offer a standard delivery service free of charge* on the majority of our products, to UK and ROI postcodes. We aim to get most items to you between 3 and 5 working days, unless otherwise stipulated. Please note: some products and bulk orders may take additional time to be dispatched - see individual product details for more information.
Certain products will require a specialist chargeable delivery service, including but not limited to a lifting plan, any items requiring a High AB vehicle delivery, special requests for specific off-loading needs such as curtain sided vehicles. These situations can arise if the customer does not have appropriate off loading equipment or there are specific site needs .
Delivery usually takes place any time between 08:30 and 17:00 on the date of delivery.
We offer an express delivery service on certain products - see individual product details for more information. This service may also apply to other products, on request. For more information please call our sales team on 0800 0288010 or email firstname.lastname@example.org. Please note: all express delivery orders must be placed before 12pm the day before.
Please be aware most of our products are delivered by trucks, and require appropriate access, our drivers may not be able to move your goods far from the vehicle. You must notify us of any access issues or inability to accept delivery from certain types of vehicle such as side loading trucks when ordering under ‘Special delivery instructions’, indicating additional contact details if required.
You shall be responsible (at your own cost) for all arrangements to unload the Goods when delivered to you. Delivery will be usually be made between 9.00 am and 5.00 pm on Working Days and during such hours you will make sure we are able to access the address for delivery in order to deliver the Goods.
If you refuse to take delivery of any Goods and/or to allow performance of the Services then we shall be entitled to withhold delivery and/or performance of any other Goods, and reserve the right to charge a re-delivery charge.
As we offer a huge range of products some of which are heavy and/or are bulky, or if smaller items are ordered in large quantities and have to be palletised, then these goods may need to be unloaded with the aid of special equipment such as a fork lift truck or with additional manpower. If you anticipate or have any doubts as to whether your may have difficulty with unloading your order, you must tell us this in the ‘Special delivery instructions’ section when placing your order.
As stated above In some cases we may need to charge extra if we have to provide an alternative method of delivery to our normal service.
* The vast majority of our products can be delivered for free to all postcodes in the United Kingdom and the Republic of Ireland. On occasion, certain products may require a separate delivery charge, for example if they are particularly heavy or require additional lifting equipment. This delivery cost, if applicable, will be agreed with you before completion of the order and dispatch. The Highlands and Islands of Scotland and other remote locations may on occasion take longer to deliver to that the published anticipated delivery date. Please also see our returns and refunds policy.